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Support


Click here for Customer Error log Form.

Dex Computing provides on site or in store service, or email us with your enquiries.

Before calling take a moment to assess your situation...

We suggest 3 key actions that help many situations

1 - Power down reset

Shut the computer down, disconnect or switch off the mains power to everything - the computer, modem , router, printer etc

Let it sit for a minute.

Then start it all up again for a clean start

2 - Google it

If it seems like a simple question or error message then you will not be the first person to ask. Try typing it into google.com

But be aware - a simple answer is good, but technical procedures can make problems worse. If you feel out of your depth call us.

3 - Help us help you.

A little self diagnosis goes a long way and can save a lot of time and money.
Any unusual noises
Does it happen during or after a certain activity.
When did the problem start, did you make any changes around that time or anytime recently.
If the problem is intermittent, keep a log of activity before the issue occurs.

What is your system, ie, how old is it, when was it last serviced or updated and by whom, type of internet connection and internet provider details.